After moving to my new host's server, I wrote to CCBill asking them about re-enabling the whole CGI license thingy that they do that allows people to log in to the Members Only area (there are technical terms in there I won't pretend to understand, even if I do). I got a prompt response on how to do the work on my own, but when I asked for more help I got zilch. I waited a week before breaking down and callng their support line. I doubt I'm the only person in the world who dreads calling tech support, but email wasn't getting me anywhere. Thankfully, a super nice guy named James helped me out and painlessly (for me--I hope it was painless on his end) solved my login issues within 5 minutes. It was awesome. Except the classical music playing while I was on hold; that sounded awful over the treble-tastic headset. Anyway, here are the morals of this story:

• member logins and new member signups are working correctly
• I now know how to prepare my CGI dealy-bobs for future server transfers, and avoid downtime
• calling CCBill's support is not bad at all, and you should never hesitate to do so!

P.S. - additional thanks to the fellow who helped me later in the day; sorry I can't remember your name! But you were super nice too. Glad to know that even though the CCBill site is difficult to navigate, there are useful people on the other end of the phone. :D

Labels: admin, ccbill